ORDERS VIA INTERNET & EMAIL
Your written purchase request is a confirmation of your order and bound by our terms and conditions. Goods ordered un-inspected by the client either online or via email are also bound to our change of mind policy.
CANCELLATIONS AND REFUNDS
Refunds and exchanges are not offered on change of mind purchases.
Refunds are entitled if the item is faulty or has a serious flaw, that was not known at time of purchase, does not match the description or sample shown on the showroom floor, or is not fit for the use it was sold for.
Cancellations must be submitted to Yen Concept in writing by email. Cancelled orders may incur a restocking fee of 20% of the total order value and the remaining monies will be transferred to an in store credit voucher.
Cancellations on orders and lay-bys where there remains a balance of payment must be completed, prior to a credit note being issued.
Custom or special ordered goods (e.g. non-standard fabrics) are defined as a non stock item and are non refundable, if cancelled, unless the item is proved to be faulty.
Our pieces may be hand crafted and hand finished, and may vary in measurement and finishing colour. We do not consider minor measurement difference or slight colour variations flaws. As timber is a natural product, each piece may be different and vary over time with exposure to light and use. Natural imperfections are normal and may include knots, grain and surface texture and distressed highlights in different areas.
Our terms and conditions regarding payment largely concern purchases made in-store where partial payment may be made.
All goods remain the property of Yen Concept until paid in full.
In the event where your overdue account is referred to a collection agency and/or law firm, the customer is liable for all expenses including debt collection commission and legal costs incurred for enforcement of obligations and recovery of monies due.
Overdue accounts will be subject to interest at the rate of 10% p.a., calculated for the period the account is due until the date it is paid.
Yen Concept reserves the right to cancel any orders placed on products that have been incorrectly listed, whether it be with an incorrect price or with incorrect details. Yen Concept reserves this right regardless of whether your order has been confirmed and paid for. In the event that this does occur, Yen Concept will contact you as soon as possible and the amount charged will be refunded.
When an item is delivered it is required that the item is inspected by the customer. Any visible damage to the items needs to be identified to the delivery driver at time of receipt. If the item is received in packaging, if any damage is noted, this needs to be reported to Yen Concept within 48 hours of delivery.