Refund policy

Change of mind
We’re not obliged to accept returns for change of mind. Where we agree to one, the item must be unused and in its original condition and packaging, return delivery is at your cost, and the refund will be less any transaction fees and delivery costs we’ve incurred on your order.

Cancellations
Cancellations must be requested in writing by email. Where an order is cancelled at your request, we may deduct costs we’ve already incurred, such as transaction fees, supplier cancellation charges or delivery costs.
Custom or special-order items (for example, non-standard fabrics) are made or ordered for you and can’t be cancelled or refunded unless they’re faulty.

Natural materials
Many of our pieces are hand crafted and hand finished, so measurements and finishes can vary slightly between pieces. Timber, stone and other natural materials also vary in grain, tone and texture and may change over time with light and use. These natural variations are not considered faults.

Faulty items
If an item is faulty, has a major flaw that wasn’t known at the time of purchase, doesn’t match its description, or isn’t fit for its purpose, please email us at admin@yenconcept.com and we’ll arrange a repair, replacement or refund.

Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.