Shipping policy

Where we deliver
We deliver Australia-wide, door to door. We don't offer pick-up; every order is delivered.

Delivery costs
Delivery is calculated at checkout from your state, your order total and the type of items in your order.
- Orders under $150: from $9.99
- Homewares (linen, cushions, throws, decor): from $14.99
- Furniture & lighting: from $49
- Large furniture (sofas, dining tables, sideboards, media units, outdoor): from $89

Orders of $3,000 and over, deliveries to the Northern Territory, and some regional or remote addresses are quoted individually. We'll always confirm the delivery cost with you before any payment is processed.

You only pay once we've accepted your order
We don't process your payment until we've reviewed and accepted your order. If delivery to your address costs more than shown at checkout, we'll contact you with the cost first, and if it doesn't suit you, we'll cancel your order at no charge.

Planning a larger order, or want to combine several pieces? 

Email us at admin@yenconcept.com before ordering and we'll work out the best delivery for you. We aim to keep delivery as competitive as we can and only pass on the costs we're charged.

Delivery times
In-stock items are usually dispatched within 2 business days of your order being confirmed, and most metro deliveries arrive within a week. Regional and remote deliveries can take a little longer to organise; we'll always arrange them as quickly as possible. Pre-order items are delivered once they arrive from our supplier. The expected date is shown on the product page, and we'll keep you updated if it changes.

Extra services
Delivery is door to door. Deliveries with complications, such as stairs, difficult access, assembly or installation, or removal of packaging, may attract a surcharge. Contact us before you order and we'll quote it for you.

Damaged items
Please inspect your delivery when it arrives. Any visible damage must be pointed out to the driver at the time of delivery. If your item arrives in packaging, please report any damage found when unpacking within 48 hours of delivery.

Questions
Email us at admin@yenconcept.com and we'll be happy to help.